ETH and ERC-20 Payments Temporarily Suspended

Incident Report for BitPay Inc

Resolved

This incident has been resolved.

Posted Sep 08, 2022 - 21:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 08, 2022 - 19:03 UTC

Identified

We are experiencing issues with our ETH nodes, and as a result have temporarily disabled ETH and ERC-20 payments. If you have made an ETH or ERC-20 payment that has failed, please reach out to our support team at www.bitpay.com/support with your TXid, and we will initiate a refund as soon as possible.

Posted Sep 08, 2022 - 15:49 UTC

This incident affected: Bitpay Card (MasterCard (USA)), Payments (API Invoice - ETH, API Invoice - GUSD, API Invoice - BUSD, API Invoice - USDC, API Invoice - PAX), and Gift Cards.