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Incident Report for BitPay Inc

Resolved

This incident has been resolved.

Posted Jan 04, 2021 - 21:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 04, 2021 - 21:07 UTC

Update

We are continuing to investigate this issue.

Posted Jan 04, 2021 - 20:51 UTC

Update

We are continuing to investigate this issue.

Posted Jan 04, 2021 - 20:36 UTC

Investigating

We are currently investigating this issue.

Posted Jan 04, 2021 - 20:27 UTC

This incident affected: Payouts (BTC), Settlements (USD, EUR, NZD, GBP, CAD, AUD, JPY, MXN, BTC, BCH, XRP, GUSD, BUSD, USDC, PAX), Payments (API Invoice, API Invoice (Sandbox), API Invoice - BTC, API Invoice - BCH, API Invoice - ETH, API Invoice - GUSD, API Invoice - BUSD, API Invoice - USDC, API Invoice - PAX, API Invoice - XRP, API Invoice - BTC (Sandbox), API Invoice - BCH (Sandbox), API Invoice - ETH (Sandbox), API Invoice - BUSD (Sandbox), API Invoice - GUSD (Sandbox), API Invoice - USDC (Sandbox), API Invoice - PAX (Sandbox), API Invoice - XRP (Sandbox)), Bitpay Card (MasterCard (USA), Visa (USA)), Wallet (Bitcore Wallet Service, BCH, BTC, ETH & ERC20, XRP), Identity Verification (PhotoID verification, Identity Screening), Bitpay.com (Bitpay HealthCheck, Bitpay HealthCheck (Sandbox)), and Gift Cards.