Delayed ETH refunds

Incident Report for BitPay Inc

Resolved

This incident has been resolved.

Posted Apr 22, 2021 - 14:07 UTC

Investigating

Due to the issues caused by the ETH network upgrade, we are receiving a high volume of support requests regarding ETH and ERC-20 refunds. We are working through these requests and will begin issuing refunds as soon as possible.

Posted Apr 16, 2021 - 19:12 UTC